That's pretty much all I have to say. I've been down since Wednesday evening, and it took dozens of phone calls, multiple trips to their office, and many heated arguments to get them to finally fix it about 10 minutes ago. If there was a decent alternative in my area, I'd have simply switched providers.
Comcast has absolutely the WORST customer service I've ever experienced. Let me put it this way ... I had to go to the Secretary of State (DMV) the other day, and as painful as it was, it was like a vacation in the Fiji Islands compared to dealing with Comcast.
Comcast sucks.
I feel your pain. Same goes up here, somewhere in the Nor'east.
Can you get Wowway in your area? I'm on DSL but friends swear by Wowway.
My only other option is AT&T and may switch, but I'm not thrilled with what they have to offer at this point. It's frustrating to say the least.
Just when you thought Comcast couldn't get any worse -- it did. No one at Comcast cares at all. Now, when you try to sign in to their Dumbzone email "system", it adds "comcast.net" to your log in. Big improvement? Not for the user. Where do they find these dunces?
I made it clear, in my initial chat to get everything set up (the $99 2-year package) was to get my phone # ported over from Vonage. The rep in the chat said that it was underway. It wasn't. I called in on 8/31, spoke with Operator LGY who said that there was an error & was going to resubmit the process & call me today, 9/4. He did not. I called in yet again today and spoke to a manager who said that he would have a rep call me back to get the port re initiated YET AGAIN. They did not. Comcast simply does not care about their customers. They lie, they overpromise, and they have simply forgotten what it means to provide customer service. I inquired about switching away from them at one point last year and all of the sudden when I hung up, my internet was disconnected and I went through 3 hours of troubleshooting to get it up and running again. They simply do not care, they are vindictive and retaliatory - THEY DO NOT CARE!!!!! If there's a problem, they won't call you back or email you. If they say they will follow up with you, THEY WILL NOT. THEY DO NOT CARE!!!!!!!!!!!!!!!!!!!!!! I am FINALLY making headway, after nearly 3 weeks since my initial setup, of getting my phone # ported over from Vonage. Unbelievable. Your story is absolutely terrible. I myself own a business and if I treated my customers this way, I would be out of business. They have grown bloated and fat and lazy...they try to trap you in voice mail and online chats so that they don't have to actually talk to you, it's ridiculous. A little secret I learned when calling in, press "0" 3x even after the voice prompt lady says "that's not a valid option" and you'll be directed to customer service. COMCAST SUCKS!!!!!!!! To further illustrate how sneaky they are: I always pay my bill on time and usually pay over what is due in the event that in some future month I might be able to skip a bill. I had a $66 credit on my bill. When I complained about all these problems (multiply so), they gave me a credit for one month of $125. But in doing so, they swallowed up my existing credit of $66. So basically, I've paid them $66 and they just conveniently "forgot about it", thinking that I wouldn't notice. UNBELIEVABLE GALL!!!! I totally WISH there would be a class-action lawsuit. I see these commercials about the "Comcast" guarantee and just laugh and shake my head, incredulous. And now they're trying to hide behind the new name "XFinity" - like no one knows that that's actually Comcast. Give me a break. Lord, PLEASE bring Verizon Fios to Seattle NOW and I will be customer NUMERO UNO.