http://the-classic-liberal.com/comcast-sucks/ Old Right Libertarian & Conservative Politics, Economics, and Opinion Wed, 08 Feb 2012 05:17:55 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://the-classic-liberal.com/comcast-sucks/comment-page-1/#comment-42452 Ryan Fri, 04 Mar 2011 18:18:05 +0000 http://the-classic-liberal.com/?p=17286#comment-42452 I made it clear, in my initial chat to get everything set up (the $99 2-year package) was to get my phone # ported over from Vonage. The rep in the chat said that it was underway. It wasn't. I called in on 8/31, spoke with Operator LGY who said that there was an error & was going to resubmit the process & call me today, 9/4. He did not. I called in yet again today and spoke to a manager who said that he would have a rep call me back to get the port re initiated YET AGAIN. They did not. Comcast simply does not care about their customers. They lie, they overpromise, and they have simply forgotten what it means to provide customer service. I inquired about switching away from them at one point last year and all of the sudden when I hung up, my internet was disconnected and I went through 3 hours of troubleshooting to get it up and running again. They simply do not care, they are vindictive and retaliatory - THEY DO NOT CARE!!!!! If there's a problem, they won't call you back or email you. If they say they will follow up with you, THEY WILL NOT. THEY DO NOT CARE!!!!!!!!!!!!!!!!!!!!!! I am FINALLY making headway, after nearly 3 weeks since my initial setup, of getting my phone # ported over from Vonage. Unbelievable. Your story is absolutely terrible. I myself own a business and if I treated my customers this way, I would be out of business. They have grown bloated and fat and lazy...they try to trap you in voice mail and online chats so that they don't have to actually talk to you, it's ridiculous. A little secret I learned when calling in, press "0" 3x even after the voice prompt lady says "that's not a valid option" and you'll be directed to customer service. COMCAST SUCKS!!!!!!!! To further illustrate how sneaky they are: I always pay my bill on time and usually pay over what is due in the event that in some future month I might be able to skip a bill. I had a $66 credit on my bill. When I complained about all these problems (multiply so), they gave me a credit for one month of $125. But in doing so, they swallowed up my existing credit of $66. So basically, I've paid them $66 and they just conveniently "forgot about it", thinking that I wouldn't notice. UNBELIEVABLE GALL!!!! I totally WISH there would be a class-action lawsuit. I see these commercials about the "Comcast" guarantee and just laugh and shake my head, incredulous. And now they're trying to hide behind the new name "XFinity" - like no one knows that that's actually Comcast. Give me a break. Lord, PLEASE bring Verizon Fios to Seattle NOW and I will be customer NUMERO UNO. I made it clear, in my initial chat to get everything set up (the $99 2-year package) was to get my phone # ported over from Vonage. The rep in the chat said that it was underway. It wasn't. I called in on 8/31, spoke with Operator LGY who said that there was an error & was going to resubmit the process & call me today, 9/4. He did not. I called in yet again today and spoke to a manager who said that he would have a rep call me back to get the port re initiated YET AGAIN. They did not. Comcast simply does not care about their customers. They lie, they overpromise, and they have simply forgotten what it means to provide customer service. I inquired about switching away from them at one point last year and all of the sudden when I hung up, my internet was disconnected and I went through 3 hours of troubleshooting to get it up and running again. They simply do not care, they are vindictive and retaliatory - THEY DO NOT CARE!!!!! If there's a problem, they won't call you back or email you. If they say they will follow up with you, THEY WILL NOT. THEY DO NOT CARE!!!!!!!!!!!!!!!!!!!!!! I am FINALLY making headway, after nearly 3 weeks since my initial setup, of getting my phone # ported over from Vonage. Unbelievable. Your story is absolutely terrible. I myself own a business and if I treated my customers this way, I would be out of business. They have grown bloated and fat and lazy...they try to trap you in voice mail and online chats so that they don't have to actually talk to you, it's ridiculous. A little secret I learned when calling in, press "0" 3x even after the voice prompt lady says "that's not a valid option" and you'll be directed to customer service. COMCAST SUCKS!!!!!!!! To further illustrate how sneaky they are: I always pay my bill on time and usually pay over what is due in the event that in some future month I might be able to skip a bill. I had a $66 credit on my bill. When I complained about all these problems (multiply so), they gave me a credit for one month of $125. But in doing so, they swallowed up my existing credit of $66. So basically, I've paid them $66 and they just conveniently "forgot about it", thinking that I wouldn't notice. UNBELIEVABLE GALL!!!! I totally WISH there would be a class-action lawsuit. I see these commercials about the "Comcast" guarantee and just laugh and shake my head, incredulous. And now they're trying to hide behind the new name "XFinity" - like no one knows that that's actually Comcast. Give me a break. Lord, PLEASE bring Verizon Fios to Seattle NOW and I will be customer NUMERO UNO.

]]> http://the-classic-liberal.com/comcast-sucks/comment-page-1/#comment-7280 Terry Ruby Tue, 03 Nov 2009 01:03:56 +0000 http://the-classic-liberal.com/?p=17286#comment-7280 Just when you thought Comcast couldn't get any worse -- it did. No one at Comcast cares at all. Now, when you try to sign in to their Dumbzone email "system", it adds "comcast.net" to your log in. Big improvement? Not for the user. Where do they find these dunces? Just when you thought Comcast couldn't get any worse -- it did. No one at Comcast cares at all. Now, when you try to sign in to their Dumbzone email "system", it adds "comcast.net" to your log in. Big improvement? Not for the user. Where do they find these dunces?

]]> http://the-classic-liberal.com/comcast-sucks/comment-page-1/#comment-6722 theCL Mon, 26 Oct 2009 02:30:34 +0000 http://the-classic-liberal.com/?p=17286#comment-6722 My only other option is AT&T and may switch, but I'm not thrilled with what they have to offer at this point. It's frustrating to say the least. My only other option is AT&T and may switch, but I'm not thrilled with what they have to offer at this point. It's frustrating to say the least.

]]> http://the-classic-liberal.com/comcast-sucks/comment-page-1/#comment-6714 Rowman Mon, 26 Oct 2009 00:22:48 +0000 http://the-classic-liberal.com/?p=17286#comment-6714 Can you get Wowway in your area? I'm on DSL but friends swear by Wowway. Can you get Wowway in your area? I'm on DSL but friends swear by Wowway.

]]> http://the-classic-liberal.com/comcast-sucks/comment-page-1/#comment-6708 Bob Belvedere Sun, 25 Oct 2009 21:00:15 +0000 http://the-classic-liberal.com/?p=17286#comment-6708 I feel your pain. Same goes up here, somewhere in the Nor'east. I feel your pain. Same goes up here, somewhere in the Nor'east.

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